DELIVERY & RETURNS

DELIVERY

At BBB London, pride in our customer service goes way beyond our Brow Bars, it’s at the heart of everything we do. We want to ensure that shopping with us online is quick and easy, from your product education and selection, through to getting the most out of your products at home. We work with our fulfilment and delivery services to provide you with the best experience possible, so that all you have to concentrate on is perfecting that brow shape.

UK DELIVERY

UK Standard Delivery

Orders are shipped by Royal Mail on a trackable service as standard, Monday to Friday.
- Please expect delivery within 2-5 working days of placing your order.
- FREE on all orders over £25 // £2.95 on orders under £25.

UK Next Day Delivery

- Orders are shipped by DPD the next day, if the order is received before 1pm, Monday to Friday.
- £5.95

Ireland and Channel Islands Standard Delivery

- Orders are shipped by DPD as standard, Monday to Friday.
- Please expect delivery within 2-5 working days of placing your order, Monday to Friday.
- £10.95

EUROPE

- Orders are shipped by DPD as standard, Monday to Friday.
- Please expect delivery within 2-8 working days of placing your order, Monday to Friday.
- £13.95

REST OF THE WORLD

- Orders are shipped by DPD as standard, Monday to Friday.
- Please expect delivery within 7-14 working days of placing your order, Monday to Friday.
- £29.95

RETURNS

We hope that you are delighted with your order. However, if for any reason you're not entirely satisfied with your purchase, you may return any item in its original condition for an exchange or refund within 14 working days of delivery, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition:

Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging.

Please post your product to the below address, including your full details, name, contact number, address, order number and the product you would like in exchange, we can then arrange for this to be posted out to you. If you would rather have a refund please indicate this and we will process for you.

We aim to process your return within 7 working days of receiving your return. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.

Your statutory rights remain unaffected.

Please note: we cannot accept any returns that have been purchased from one of our retailers.

CONTACT

Address to send your returned order to:

Web Order Returns, BBB London, 8 Oldbury Place, London, W1U 5PG

We would advise for you to obtain proof of postage as we cannot take responsibility for anything that does not reach our office.

Email to contact us: [email protected]