We currently accept payment via Visa, MasterCard, Visa Debit, Visa Electron, American Express
At BBB London, we understand that your online security is of paramount concern. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider Sagepay.
We charge your card when your order is dispatched from the warehouse.
We are pleased to say that we deliver globally
If you receive notification that your credit or debit card has been declined, please check that you have entered the correct card details and that your card has not expired. Please also check that you have entered the correct billing address exactly as it appears on your statement. Alternatively, please use a different card. If that fails, please contact the bank that issued the card for further information. Please note that for your own personal privacy, only your bank can tell you why your card has been declined
We start processing your order right after you receive your Order Confirmation and cannot take further payment for additions, or refunds for detractions. Therefore, we are unable to make any amendments to your order. There is a very limited window where we may be able to cancel your order. If you would like to cancel your order, please call 0207 534 0871 and have your order number and relevant details handy. Please note that your statutory right to cancel under the Distance Selling Regulations is not affected.
From time to time, we may make available a promotional code to use on your order. The promotional code should be entered into the relevant field in the shopping basket prior to placing your order. Unfortunately, we cannot retrospectively add the promotional code to your order or refund the equivalent amount so please do check your order before placing it. In some cases, you may be able to use your code on your next order, so hold onto it. You can only use one promotional code per transaction.
Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
If you live in communal flats, the courier may attempt to leave your parcel with a neighbour/concierge if you are out. If you have any queries regarding the whereabouts of your order, please contact customer services at [email protected] and we will look into this for you.
We understand that many women seek alternatives products during pregnancy; however, to our knowledge there is no risk associated with using any BBB London formulations in the manner we prescribe during pregnancy. BBB London is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.
We do not test our products on animals and we will continue to hold true to this principle. Our products are also not retailed in any country that requires animal testing.
All cosmetic ingredients have the potential to irritate sensitive skin regardless of the amount present in an individual product or the method in which it is used. If you think you have suffered an allergic reaction, please stop using the product immediately. We would recommend checking the ingredients list which can be found on bbb-london.com and on our product packaging for clarity. Carry out a patch test if required.
You can find the full list of ingredients for each product on bbb-london.com under each product page and also on the boxes of each product. We recommend you always check the ingredients for products to avoid potential allergic reactions.
The label on your BBB London product displays an icon next to the product information. This icon informs how many months your product will be at its best.
We would recommend all products are stored in a cool and dry place.
BOOKINGS & CANCELLATIONS
Eyebrow and lash treatments are safe to have during pregnancy, however for any chemical based treatments we recommend having after your first trimester and we also strongly advise having a patch test for the chemicals before you proceed with the treatment.
It is vital that you mention any health condition before you proceed with any treatments so that the therapist is aware and can advise of any precautions to take.
The policy in the UK is that anyone under the age of 16 years is classed as a minor and requires parental guidance and approval before a treatment can be conducted.
This is to secure your booking and allow other customers to use the service if you are unable to make it. We are hoping that we can accommodate more customers as the number of no-shows are growing. Once we have your details, you will not be asked again but you will be sent reminders in plenty of time to avoid cancellation charges. Please be assured that this will ease the journey for everyone.
We have changed to a new booking system that requires these details to enter the appointment to ultimately provide you with an easier booking process and accurate availability.
We have changed to a new system and these details are mandatory to book.
We really need to have these details to keep you safe. The best way for us to ensure our records are correct and our data is clean, is to ask for 2 unique identifiers, this ensures the booking is assigned to the correct customer profile.
We are using this information to book an appointment for you at BBB London and to send you a confirmation & reminder email to cancel or reschedule your appointment should you wish to. We are not using this information to send marketing communications to you.
No this is for booking with BBB London only.
No, once we have inputted them into the system they will be saved in our booking system, however, we will need to use unique identifiers such as your phone number or email to identify you, so we will check these with you.
No, unless you switch on product/special offers notifications in the alerts section of your App. You will receive a confirmation & reminder email to cancel or reschedule your appointment should you wish to.
Credit / Debit Card FAQs
This is to secure your booking, your card is validated but no charges are applied at the time of booking, however as per our cancellation policy if your appointment is cancelled or rescheduled without the required 24 hours minimum notice then the full amount of the appointment will be taken.
No. BBB London do not have access to your credit cards details to make additional charges. You will still pay for your treatments and products in store.
We input your details straight into our merchant’s Stripe checkout form, your card is validated and then the details are encrypted. If you don’t feel comfortable giving your details over the phone, you can book via the app or website.
We require the CVC number to complete the checkout form and that is the only time that it is used; it is validated during that first initial checkout, but we do not store it.
Validated means that our merchant Stripe sends a £0 charge request to the bank to instantly accept or deny the funds. Once validated we only store the last four digits, the type and the expiry date to make a charge if needed. If the £0 charge request fails, they may try a £1 charge request, and if this goes through they refund it straight away. Therefore, on a rare occasion, you may see a £1 charge refunded on your statement.