DELIVERY & RETURNS

DELIVERY

At BBB London, pride in our customer service goes way beyond our Brow Bars, it’s at the heart of everything we do. We want to ensure that shopping with us online is quick and easy, from your product education and selection, through to getting the most out of your products at home. We work with our fulfilment and delivery services to provide you with the best experience possible, so that all you have to concentrate on is perfecting that brow shape.

UK DELIVERY

UK Standard Delivery

Orders are shipped by Royal Mail on a trackable service as standard, Monday to Friday.
- Please expect delivery within 2-5 working days of placing your order.
- FREE on all orders over £40 // £2.95 on orders under £40.

UK Next Day Delivery

- Orders are shipped by DPD the next day, if the order is received before 1pm, Monday to Friday.
- £5.95

Ireland and Channel Islands Standard Delivery

- Orders are shipped by DPD as standard, Monday to Friday.
- Please expect delivery within 2-5 working days of placing your order, Monday to Friday.
- £10.95

EUROPE

- Orders are shipped by DPD as standard, Monday to Friday.
- Please expect delivery within 2-8 working days of placing your order, Monday to Friday.
- £13.95

REST OF THE WORLD

- Orders are shipped by DPD as standard, Monday to Friday.
- Please expect delivery within 7-14 working days of placing your order, Monday to Friday.
- £29.95

RETURNS

We hope that you are delighted with your order. However, if for any reason you're not entirely satisfied with your purchase, you may return any item in its original condition for a full refund within 14 working days of delivery, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition:

  • Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging.
  • Complete the Return Form and place it in the parcel.
  • Take your package to any post office counter and ask for a proof of postage.
  • A credit or refund will be raised upon receipt of the item (in a perfect re-saleable condition), or a replacement item sent out once a completed Returns Form has been received.

REFUND

We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.

Your statutory rights remain unaffected.

Please note: we cannot accept any returns that have been purchased from one of our retailers.

CONTACT

- Address to send your returned order to: BBB LONDON, 8 Oldbury Place, Marylebone, London, W1U 5PG

- Email to contact us: feedback@blinkbrowbar.com