Delivery & Returns
UK STANDARD DELIVERY
FREE on all orders over £25 // £3.45 on orders under £25.
Please expect delivery within 2-5 working days of placing your order.
UK NEXT DAY DELIVERY
Orders are shipped by DPD the next working day, if the order is received before 12pm, Monday to Friday, excluding bank holidays. Please note if you order after 12pm on Friday and you will receive your order Tuesday.
Most orders to Europe are shipped by Smart track on a postal service. Delivered between 8-10 working days. Several zones are shipped by Royal Mail. For all zones shipped with Smart Track, customs are included.
Prices vary dependant on European shipping zone, please refer to the table for delivery prices and courier information.
|ZONE E||Royal Mail 48 Tracked||£4.45|
|REPUBLIC OF IRELAND||A||Smart Track||£10.95|
|CZECH REPUBLIC||B||Smart Track||£12.95|
|CHANNEL ISLANDS||E||Royal Mail 48||£4.45|
|GUERNSEY||E||Royal Mail 48||£4.45|
|JERSEY||E||Royal Mail 48||£4.45|
|OTHER ISLANDS||E||Royal Mail 48||£4.45|
We hope that you are delighted with your order. However, if for any reason you're not entirely satisfied with your purchase, please contact firstname.lastname@example.org with your order number and the products you'd like to exchange or return, and we'll take care of the rest. You may return any item in its original condition or any gently used item for a shade exchange or refund within 14 days of receipt of purchase.
FAULTY OR DAMAGED GOODS
If your goods are received as faulty or damaged once opened please contact us at email@example.com with details of the fault, within 48 hours of receiving your purchase and we will arrange and exchange or refund for you.
We aim to process any returns or exchanges within 7 working days of receiving your return. Any refunds will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Any products not purchased online need to be returned directly to the retailer that they were purchased from.