Welcome to BBBLondon. 

BBBLondon provides access to the BBBLondon website, ‘www.bbb-london.com’ (“the website”) and bbb-london Booking App (the “app”) and sells our products to you subject to the conditions set out in this document.

This website is owned and operated by Blink Brow Bar Ltd (‘BBB London’ or ‘us’ or ‘we’). The registered office is Blink Brow Bar Limited, 27 Old Gloucester Street, London WC1N 3AX. Registered number 6553841 and VAT number 927353414.

These Terms & Conditions are the official terms for BBBLondon website at bbb-london.com and for social media applications including but not restricted to Facebook, Twitter and Instagram.

By accessing bbb-london.com and our applications, you are acknowledging that you have read, understood and are bound by these Terms & Conditions.

Ownership of rights

All rights, including copyright, in this website are owned by Blink Brow Bar Ltd. All content included on the website, including text, graphics, logos is the property of  Blink Brow Bar Ltd and is protected by United Kingdom and international copyright and database right laws.

You may not extract or use any of the contents of this website without BBB London’s written consent or permission. You may also not modify, delete, distribute or post anything on this website for any purpose.

We may sometimes provide links to other websites or applications (Third Party Sites). BBB London’ do not monitor, approve or have control over the content posted on these Third Party Websites.

BBB London is not responsible for updating the content on Third Party Websites, and you should use and access these Sites at your own risk. 

Your Account

Treatments booking
In order to book a treatment with us online or at any one of our stores or concessions, we do request that you provide the following details:

-          Name

-          Email

-          Phone number

-          Credit card details

-          Patch test history

-          Age (>16 years old)

This can be done online or in person at any one of our stores or concessions. Please ensure that the details you provide us are correct and complete (name, email address, phone number and credit card details). We will only use this information to help us give you the best treatments and service that we can

We will never have access to your credit card details as they will be hold by a secured online third-party payment merchant. They will be required to secure your booking but no money will be taken at the time of booking.

Online Shopping

In order to purchase with us online, we do request that you provide the following details:

-          Name

-          Email

-          Postal address

-          Phone number

-          Credit card details

We will never have access to your credit card details as they will be hold by a secured online third-party payment merchant.

As part of your registration, you will have the option to subscribe to our newsletter .
Please review our Privacy & Cookies Policy for full details on how we manage the data that you supply us with.

All Promotions online are exclusively for online only and do not apply  to treatments unless otherwise specified.

Privacy

BBB London greatly values its customers and respects their privacy. Any information that we collect about you is held confidentially and is not used by any third parties.

Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which our privacy policy is part.

Please review our Privacy & Cookies Policy in order to understand our practices.

 Access to BBB-LONDON.COM

We will do our best to ensure that our website is continually available for you to view. However, at times the website may be disrupted due to the nature of the Internet, repairs/maintenance work or the introduction of new facilities or services.

As a result of using our website, we will log certain information about you using cookies. We use this information to help improve the matching of your interests.

Please review our Privacy & Cookies Policy in order to understand our practices further.

Trademarks

BBB London and any other marks indicated on our website are trademarks or registered trademarks of Blink Brow Bar Ltd or its subsidiaries and is protected by UK and International law. These trademarks may not be used in connection with any product or service that is not BBB London’s.

Product purchase / Delivery / Returns/Cancellation

When you purchase any product(s) from our website, we will send you an email confirming receipt of your order and details of your purchase(s). 

Product availability
We will do our utmost to ensure that the product(s) that you have ordered are available, but this cannot always be guaranteed.  Where possible, our website is regularly updated to show if products are currently out of stock. If we cannot fulfil your order, we will contact you to let you know when the product(s) will next be available.

Delivery, Returns and Refunds
Please review our Delivery & return policy in order to understand our practices.

Cancellation
The products and services available on blinkbrowbar.com are for personal use only. You should not sell or resell the products and services bought. We reserve the right to cancel your order if we suspect suspicious activity.

Gift Cards

Full Gift Card Terms & Conditions

1. Issuer

Digital Gift Cards are issued by BBB London / Blink Brow Bar (“BBB London”, “Blink Brow Bar”, “we”, “our”, or “us”).

2. Nature of Gift Cards

• Physical gift card stationery has no monetary value and is linked to a unique digital code, which will be sent to the email address provided at checkout.
• Digital Gift Cards are delivered via email and contain a unique 16-digit code required for redemption.
• Any physical card stationery provided is for presentation purposes only and has no value without the associated digital code.

3. Redemption

• Digital Gift Cards can be redeemed on treatments or products, in-store at Blink Brow Bar locations (UK only) or online at www.bbb-london.com.
• For online use: Digital Gift Card codes are to be entered within your shopping cart. 
• For in-store use: please present your Gift Card at checkout along with your unique 16-digit gift card code provided via email upon purchase.
• At concession counters, Gift Cards must be redeemed at the Blink Brow Bar till point only.

4. Usage

• Digital Gift Cards can be used to purchase treatments and/or products.
• Partial redemption is permitted. Any remaining balance will stay on your Gift Card until fully used or expired. 
• Multiple Gift Cards may be used in a single transaction.
• Other payment methods can be used in conjunction with a digital gift card in a single transaction.
• Digital Gift Cards cannot be used to purchase other Gift Cards.

5. Restrictions

• Gift Cards cannot be resold, refunded, returned or exchanged, except in accordance with your statutory rights.
• Gift Cards cannot be redeemed for cash or credit (except where required by law).
• No cash or cash equivalent change can be given on remaining balances.
• Unused balances after the expiry date will not be refunded or credited.

6. Expiry

• The expiry date is 12 months from date of purchase, and is specified in your original

7. Balance Enquiries

• You can check your remaining balance, in-store or please contact our customer service team at feedback@blinkbrowbar.com.

8. Loss, Theft & Unauthorised Use

• BBB London / Blink Brow Bar is not responsible for lost, stolen, or damaged Gift Cards, or for unauthorised use of Gift Card codes.

9. Liability & Amendments

• We reserve the right to amend these Terms & Conditions at any time without notice.
• We reserve the right to refuse, cancel, or hold for review Gift Cards or transactions suspected of fraud, misuse, or in breach of these Terms.
• Nothing in these Terms affects your statutory rights.

10. Contact

For balance enquiries, customer support, or general questions regarding your Gift Card, please contact: 
feedback@blinkbrowbar.com

Loyalty Programme

We run a discretionary loyalty programme and we reserve the right to update T&C's or suspend at any time. For more information, please see our Loyalty Terms and Conditions.

Appointments

All clients must provide requested details (name, email address, phone number, patch test history, age) before undergoing any of our treatments. This is for your protection as well as ours. These details can be provided online or in person at any one of our stores or concessions. Please refer to our Delivery & return policy  for further details on how we manage the data that you supply us with.

Please note that for specific treatments (tinting, lashes, microblading) you must have had a patch test with Blink Brow Bar at least 48 hours prior to your appointment. Otherwise we may refuse to conduct your treatment.

As per our cancellation policy, we also require that you arrive punctually for your appointment and we do require at least a 24hour cancellation period. If you don’t cancel your appointment within this 24-hour window we will charge you the amount of your treatment.

Wherever possible, we will ensure that if you have requested a particular therapist for your treatment, that therapist will be available. However, there may be instances beyond our control when we will be unable to fulfil this request (e.g due to illness).