If you have not achieved any results after 12 weeks of use, you can qualify for our money-back guarantee. To qualify, please follow the instructions below:

1. Take a clear photo of your lashes free from any makeup or lash products before you begin using our Lash Boost & Luscious Lash Oil Duo. This photo must be camera roll dated, and free from any editing or digital enhancement.

2. Take a photo of your lashes after 12 weeks of consistent daily use (AM and PM as per instructions), along with a photo of the used products. Photos must be camera roll dated, and free from any editing or digital enhancement.

3. Email our customer service team (feedback@blinkbrowbar.com) with above photos, proof of purchase (your valid receipt from bbb-london.com  or a registered Blink Brow Bar concession/boutique) and a written summary of your experience using the product.

4. Your money back application will be processed within 1-2 weeks.

Please remember, your photos must have valid date and time stamps (must be camera roll screenshots).

Please also ensure both the before and after images submitted are free from any makeup or other brow products so we can review your progress using the product.

Money-back guarantee requests must be submitted within 16 weeks of receiving your product.

Applications that do not meet these criteria will not be approved for a refund.

Please note that our Money Back Guarantee only applies for the first purchase of the Lash Growth Duo (Lash Boost and Luscious Lash Oil).

In order to process your money-back guarantee, your order must be placed on bbb-london.com or purchased in-store at a registered Blink Brow Bar concession/boutique with a valid receipt and proof of purchase. The Money Back Guarantee excludes products purchased through any third-party retailer or wholesaler.