Treatment Responsibilities 

Organise and plan New Starter Training for new recruits and share feedback with Retail Team; highlight potential issues and ensure smooth on boarding.

To ensure all therapists are providing treatments to BBB standards consistently and discuss any concerns you may have with both the employee and line manager.

To train and develop all new therapists to ensure services offered are to BBB standards and that they have the requirements to meet their KPIs.  

To ensure consistent training and development of all staff to maximise productivity in stores and hit targets.

To work closely with Business Managers to ensure we are offering a full treatment range across all doors where viable.

To support and carry out training workshops and deliver classes to promote learning.

To support and ensure all training materials, including digital are updated in stores.

To ensure any new treatment standards are followed by all therapists

Ensure all staff have complete knowledge of all BBB treatments to deliver excellent customer service

Inspire motivation amongst the teams in order to enhance teamwork.

Listen to feedback from the teams and discuss with line manager to ensure everyone is aligned.  

To be the Brand Ambassador, maintain own skills by practicing regularly, and support events and concierge services.

Set dates to offer Semi-Permanent Make-Up as part of the rota, to actively promote and conduct Health & Safety checks for Semi-Permanent treatments in all boutiques. 

Product Responsibilities 

To gain product sales through training and education on service experience, artistry skills, product knowledge, selling skills, clientelling and visual merchandising.

To deliver consistent and effective in person, digital and virtual education. To support ongoing, new starter and conference education needs.

To monitor BBB London therapists’ sales performance and educate them on the needs of both the therapist and the business, ensuring their time is used effectively and efficiently.

To be flexible and agile to the needs of the business and to be able to prioritise accordingly.

To deliver education proactively ahead of new launches and monitor launch sell-through and work with team on any challenges.

To always be a Brand Ambassador, showcasing best in class for all KPIs, service and product skills.

As part of Retail Rota, Saturday cover remains part of this role, shared among the team.